Privacy Policy

Introduction

This Privacy Policy explains how quesiincap ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and other contact details you provide when submitting enquiry forms.
• Project Information: Details about your renovation project that you share with us.
• Technical Data: IP address, browser type, operating system, and browsing behaviour on our website.
• Cookie Data: Information collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our services
• To provide quotations and arrange consultations
• To deliver the services you have requested
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry data is typically retained for a period of two years unless you request earlier deletion.

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist us in operating our website and delivering services
• Professional advisers such as lawyers and accountants where necessary
• Regulatory bodies and law enforcement where required by law

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 47 Pemberton Street, Birmingham, B18 6NY, United Kingdom

Last updated: August 2024